HERE TO HELP

Let’s get you
moving again.

Contact More Ad Traffic about an account, a payment, or something that needs a closer look. You can send a request without signing in.

admin@lukrum.io

How to use this pageSend a request for an administrator to review, even if you cannot sign in.

Identify yourself and the issue
Enter your name and contact email, then choose the closest option under What do you need help with?
Describe what happened
Explain the issue and the help you need. Add an Order ID if you have one; put other receipt references in your message.
Send and save your reference
Select Send request and wait for the saved confirmation. Keep the support reference for any follow-up.

Do not include passwords, verification codes, full card numbers, or bank details.

Send a support request

Your request is saved for administrator review. Keep the confirmation reference for any follow-up.

A few helpful details

Payment or missing benefits

Include what you purchased, the date, amount, and any order or receipt reference. If a payment was taken but your membership or credits have not updated, ask for a payment review before making another purchase.

Refund policy

Membership and advertising credit pack purchases are final and non-refundable, except where required by applicable law. Read our refund policy.

For an incorrect or duplicate charge, choose “Payment or missing purchase” and include your receipt reference. If you believe a refund is required by law, choose “Refund request” and describe the issue.

Commission and payout questions

Set up US bank payouts through Stripe in Dashboard → Commissions. Eligible approved commissions are sent monthly by the 15th (or the next business day for weekends and U.S. bank holidays), with a $25 USD minimum and a 30-day eligibility hold. The cutoff is the end of the previous month; smaller balances roll forward. Read the full payout rules.

Open Dashboard → Commissions to check your payout setup status and follow the Stripe setup instructions. Enter bank and identity details directly with Stripe, then return to Commissions to check your verification status.

If setup is unavailable or you need help with a payout, choose “Commission or payout” and include your member username and any related commission reference. Never send passwords, verification codes, bank account numbers, or card details through this form.

Account access or personal data

Use an email address where you can be reached and describe the account involved. Account changes and personal data requests may require verification.

For details on purchases and account records, read our community terms and privacy notice.

Let’s get youmoving again.

Send a support request

Let’s get you
moving again.